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Goosehead names new President & COO, among key management changes

11th May 2022 - Author: Jack Willard

Independent personal lines insurance agency, Goosehead, has announced several management changes.

Mark K. Miller, a current member of Goosehead’s Board of Directors, has been appointed President and Chief Operating Officer (COO), effective immediately.

Miller takes over the role from former President and COO, Michael Colby, who has left the company to pursue other endeavours. In a press release, Goosehead said that they would like to thank Mike for his 16 years of service.

Miller has already had a long and distinguished career as a technology company executive, including previously serving as Chief Financial Officer (CFO) of Sabre Holdings, and spending the last decade focused on achieving scale and operational optimisation with a number of large, private equity-controlled companies, including Marketo, Finastra and Pluralsight.

Chairman and CEO of Goosehead, Mark E. Jones, commented: “I’ve known Mark Miller for 25 years and have gotten to see his ability to drive great operational results up close. His leadership will be a key contributor to our company’s transition from a middle market company to a large one. I couldn’t be more excited to partner with Mark to help lead Goosehead to our full potential – industry leadership.”

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The company also announced some other key management changes, including, Megan L. Bailey, who has been named Chief Sales Officer. In addition to her responsibilities overseeing Franchise Sales and Corporate Recruiting, she is now also leading the Company’s Corporate Sales function.

Michael Moxley has been named Chief Service Officer responsible for Service, IT and Risk Management.

P. Ryan Langston has been named Chief Legal Officer responsible for all legal, compliance, human resources and real estate functions.

In addition, Goosehead also announced that Vice President Gary Delavan is now responsible for developing a new line of business for the Company: Corporate Partnerships.

At the same time, Brian Pattillo has been named Vice President – Strategy, where he will focus on technology and product development as well as supporting the company’s carrier relations team and a variety of other strategic priorities.

Ted Olsen has also been named Vice President – Human Capital Development , where he will be responsible for Goosehead’s Training and Operations Departments.

Addressing the new appointments, Jones said: “We are very fortunate to have this talented group of executives tackle the biggest opportunities and challenges ahead of us and I am proud to serve with them.”

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