Aon has announced new appointments within Reinsurance Solutions’ Client Services function to strengthen its client advocacy services amid increasing economic uncertainty.
The new appointments, Steve Clark, Ann Field, Matt Moore, and David Griffiths, will reportedly bolster the team that provides dedicated support to clients through claims handling and accounting.
Clark has been named global head of Claims and Client Services Advocacy for Reinsurance Solutions at Aon, where he will be responsible for Aon’s global advocacy proposition.
“Clark will provide leadership and strategic vision to drive transformational change across geographies and solution lines, deliver business results and ensure Aon maintains its position at the forefront of the reinsurance industry,” Aon explained.
Clark will continue to report to Leonora Siccardi, global head of Client Solutions for Risk Capital and Reinsurance Solutions’ Chief Claims Officer at Aon.
Meanwhile, Field has been named global head of Client Experience, where Aon said she will work closely with product and client segment leaders to improve advocacy, enhance client satisfaction, and drive business growth.
Field will also continue to report to Siccardi while working with Aon leaders across technology, Aon Business Services, and Client Advocacy to improve the delivery of the Client Services operating model.
At the same time, Moore has been appointed head of Client Services and Advocacy in North America for Reinsurance Solutions at Aon, reporting to the aforementioned Clark.
Aon stated that Moore will be responsible for aligning North America Client Services, including claims, accounting and collateral functions, with its global advocacy model.
Finally, Griffiths will expand his role as global head of Claims Strategy and Innovation to further enhance Aon’s claims proposition and assist with broader claims-related initiatives.
Siccardi commented on the appointments, “Our clients face a highly complex environment when managing their claims and accounts.
“Aon recognises the importance of continually evolving our services to meet our clients’ new challenges and demands in the current macroeconomic landscape. These new appointments will enable us to drive increased value and resilience for our clients.”
