AEGIS London’s online quote-and-bind platform OPAL is now offering OPAL Claims for all OPAL product lines, including its Wind Deductible Buy Back product.
According to the announcement, OPAL Claims will allow brokers, coverholders and managing general agents (MGAs) to submit first notice of loss notifications directly to third-party administrators directly from the OPAL platform.
The new offer promises to speed up the claims management process and provide real-time status information on progress for all claims submitted via OPAL.
The inclusion of a status tracker is a significant step forward in providing visibility as to the status of the claim, AEGIS highlighted. Something that, historically, the London market has not been able to achieve.
Kerry Williams, AEGIS London’s incoming head of claims, said: “OPAL Claims is one of the first of its kind and we’ve not certainly seen anything like it in the London market. It is operational and we have already dealt with the first claims coming through it.
“By being able to provide all the key information on a claim at the start of the process, brokers can eliminate the need for back-and-forth emails and ensure the claim is progressed as quickly and efficiently as possible.”
