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AXA XL, Xtract look to digitise commercial auto claims

10th November 2020 - Author: Charlie Wood

The insurance business of AXA XL has entered into a multiyear partnership and licensing agreement with Xtract in an effort to transform the commercial auto claims management process in the US.

axa-logoThe first AXA XL division to intriduce data aggregation and analytics platform Xtract to its clients is their Environmental Insurance business.

The business provides environmental service firms, including waste companies, hazardous materials haulers and environmental contractors, with tailored property and casualty insurance coverage.

Xtract captures a digital First Notice of Loss (FNOL) record of the claim by providing an intuitive mobile user interface.

The company then aggregates real-time crash data with other relevant data, including vehicle details, repair parts data and, if relevant, third party information to provide a predictive damage triage.

By connecting real-world incident data with mapping software and real-time weather reporting, Xtract delivers visual context to the incident – enabling a swift liability decision.

“Xtract enables our claims team to quickly gather and evaluate all data that is available on an incident, vastly speeding up our decision-making process while also offering superior customer service to our brokers and clients,” said AXA XL Chief Claims Officer Brent Hoffman.

“In partnering with Xtract, we are not only innovating our claims service but also preparing AXA XL for the future shift in mobility.”

Michael Flanagan, CEO of Xtract said, “We are excited to partner with AXA XL in helping to deliver a vastly improved service to their customers.

“The vision that AXA XL have shown during our collaboration firmly puts them at the forefront of claims innovation and we look forward to working with the whole AXA XL team over the coming years.”

“Environmental auto claims require a quick response to help protect the environment as well as our clients’ reputation and bottom line,” added Kimberly MacDonald, Head of Environmental Claims.

“Xtract will help us improve our speed and accuracy of claims handling which should drive a better claims experience for our clients while also potentially reducing our operational costs.”

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