Wellfleet, a Berkshire Hathaway insurance company, is partnering with industry technology firm EIS Group on an insurance administration platform designed to meet the evolving demands of the employee benefits market.
In the complex voluntary benefits landscape, brokers and their clients commonly work with multiple systems, fighting to integrate with carriers’ patchworked legacy systems.
Wellfleet Workplace entered the voluntary market last year, and this partnership with EIS Group is designed to help create an open-architecture and cloud-based software system designed to support the full broker and customer lifecycle.
“We’re building a web-based customer-centric platform with a consistent, multi-channel experience,” said James Ocampo, Executive Vice President and head of Wellfleet’s Workplace division.
“At Wellfleet, we have no legacy systems: we’re building our API-driven platform from the ground up, enabling true data integration among apps to power customer-facing processes across multiple channels.
“Our platform will also improve data agility and operational efficiency, and enhance the overall customer experience—all while enabling the rapid introduction of new products to market.”
EIS Group’s leadership is excited about the opportunity to build a software system that will satisfy Wellfleet Workplace’s customer-centric focus and give users a holistic software solution.
“Wellfleet and EIS Group are making an investment into the future of workplace benefits. If brokers are to keep pace with digital economy demands and engage their clients how they want to be engaged, they need something different,” said Tony Grosso, Head of Marketing at EIS Group.
“A customer-first approach to solution design and an open architecture that easily connects to a rapidly changing ecosystem of products, services, exchanges, and other channels is critical. Our partnership with Wellfleet will push boundaries and raise expectations.”