Reinsurance News

Cowbell launches 24/7 policyholder guide service

6th March 2023 - Author: Jack Willard

Cowbell, a cyber insurance provider for small and medium-sized enterprises (SMEs), has announced the launch of Cowbell 365, an around-the-clock service that offers policyholders support for risk improvement and incident response.

The new service will provide 24-hour availability, 365 days of the year.

Theresa Le, chief claims officer at Cowbell, commented on the new service: “Cyber incidents are the worst days in the professional life of many of our policyholders. We are proud to offer them 24/7 access to Cowbell cyber specialists to provide expert guidance when they need it the most.”

“A Cowbell cyber insurance policy goes well beyond a risk transfer option. It represents the ability of high-caliber experts in cyber claims and risk engineering to mitigate and strengthen the cyber risk posture of an organization, helping policyholders become proactive in their approach to cybersecurity and incident response mitigation,” said Manu Singh, vice president of risk engineering at Cowbell.

“Cyberattacks are always traumatic. How Cowbell handles cyber claims for our clients – with the highest levels of attention, empathy, and expertise – is exemplary in the cyber insurance industry. Even better, the way Cowbell works with policyholders to continuously improve their risk profile is game-changing, further demonstrating their extraordinary commitment and dedication,” added Ray Hughes, owner at Hughes-Plumer and Associates.

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Earlier this year, it was reported that Cowbell released a whitepaper to help SMEs prevent and recover from a cyber event of catastrophic proportions, providing a framework for modelling such events.

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