Duck Creek Technologies, a provider of software solutions for property and casualty (P&C) and general insurance, has acquired Send Technology Solutions Ltd, an AI-native underwriting orchestration engine.
The acquisition creates the industry’s first agentic solution to unite core insurance operations and intelligent underwriting workflows across the policy lifecycle for multiple operating models.
By combining the two companies’ capabilities, insurers will be able to connect submission intake, triage, enrichment, risk assessment, quote decisions, policy issuance and portfolio monitoring within a more unified operating model. This will help underwriters make faster, more consistent decisions with greater confidence while supporting profitable growth, as improving underwriting performance becomes a strategic imperative for insurers.
Send’s underwriting orchestration platform has already delivered measurable benefits for insurers, including up to seven-times faster time-to-quote and up to a 65% reduction in product launch time. Combined with Duck Creek customers’ proven outperformance in combined ratios and growth, the acquisition creates an opportunity to help insurers improve underwriting speed, profitability and competitiveness across the underwriting lifecycle.
Hardeep Gulati, Chief Executive Officer at Duck Creek, said, “Underwriting has become one of the most critical priorities for insurers as they look to improve profitability, manage increasingly complex risks, and compete with greater speed and precision.
“By bringing Send into Duck Creek, we are combining core insurance operations and underwriting orchestration in a trusted agentic AI experience that connects systems of record, decision intelligence, workflows, and action. This is the game changer for insurers: a unified platform that helps them turn underwriting complexity into clearer decisions, faster execution, stronger risk selection, and measurable business value.”
The acquisition builds on Duck Creek’s recently launched Agentic AI Platform and Agentic Underwriting Workbench strategy, introduced at Formation ’26.
Duck Creek’s Agentic AI Platform enables insurers to deploy, orchestrate and govern AI agents across the insurance lifecycle to support trusted decision-making. The platform will extend and accelerate Send’s underwriting orchestration capabilities by embedding insurance-native agents, governance and core system connectivity into the underwriting lifecycle, while giving carriers a foundation to deploy AI across underwriting with greater speed, control and business impact.
Send will continue to be available as a standalone underwriting orchestration engine that integrates with all core systems, while benefiting from continued investment and deeper integration with Duck Creek’s Intelligent Insurance Cloud and Agentic AI Platform for mutual customers.
Andy Moss, Chief Executive Officer and Co-Founder of Send, will continue to lead the Send team at Duck Creek as General Manager of Underwriting.
“Send was built to help insurers navigate increasingly complex underwriting decisions by orchestrating people, data, AI, and workflows into a single underwriting experience,” said Moss. “Joining Duck Creek creates an opportunity to bring that vision to a broader global market while helping insurers achieve faster decisions, greater efficiency, and more profitable growth. We share a common belief that technology augments underwriters, not replaces them, and that AI must be delivered with transparency, governance, and trust.”
