DXC Technology, a global technology services provider, has introduced new Assure Smart Apps built on ServiceNow, designed to help insurers accelerate AI-powered transformation.
Launched at the DXC Connect Insurance Executive Forum in March 2026, the Assure Smart Apps combine DXC’s insurance expertise with ServiceNow’s agentic AI and workflow technology to deliver modular, outcome-driven solutions. Each app is orchestrated through DXC’s Assure Platform to support targeted transformation.
The apps are designed to enable insurers to modernise incrementally without disrupting core systems or requiring significant time and resource investment.
DXC said the modular, AI-driven workflow applications are pre-integrated with core policy systems and are capable of delivering measurable outcomes in 12 weeks or less. The firm noted that insurers can reduce manual processes by 30–40% and cut cycle times by up to 30%, accelerating progress towards transformation goals.
Michael Park, SVP, Global Partnerships and Channels at ServiceNow, said, “By bringing together ServiceNow’s agentic AI and workflow technology and DXC’s deep insurance industry expertise, we’re redefining what’s possible in insurance operations. Together, we’re helping carriers accelerate transformation, delivering greater agility and speed across every process.”
The three new apps introduced are Claims Assistant, Engagement Assistant, and Underwriter Assistant.
DXC said Claims Assistant unifies the end-to-end claims lifecycle, embedding compliance and audit readiness while eliminating system-hopping and manual reconciliation. It can reduce claim cycle times by up to 35%, enabling faster payouts and improving the policyholder experience.
Engagement Assistant modernises customer engagement across voice, digital, and back-office channels by orchestrating digital agents, human agents, and analytics. It automates servicing, boosts agent productivity, and delivers real-time sentiment and compliance insights, improving customer experience by 5–15%.
Underwriter Assistant provides a concierge underwriting experience by automating submission intake, prioritising work, and guiding decisions through a unified, explainable workbench, without disrupting existing policy systems.
DXC also showcased the Assure Smart App Studio, a collaborative environment where customers contributed ideas for future Smart Apps.
Ray August, President, DXC Insurance Software and Business Process Services, added, “The inspiration for Smart Apps was meeting our customers where they are and creating a pathway for incremental transformation. We are proud to innovate alongside our customers to build solutions that advance their technology infrastructure without disrupting operations. We are helping them modernize at their own pace while delivering tangible business results.”
