Global professional services firm Genpact has announced that its Claims Manager platform is now integrated with Claim Genius, the AI-based claims solution for auto insurance.
Genpact notes that insurers’ claim operations typically involve manual processes and legacy systems, and lack integration across carriers and vendors.
The company’s Claims Manager, powered by Genpact Cora, therefore attempts to streamline these complexities across the claims lifecycle, bringing together the technology, data and advanced analytics.
With the integration of Claim Genius and its enhanced AI capabilities, Genpact says Claims Manager will be able to offer efficient virtual auto inspections, reducing processing time and cost up to 50%.
“Genpact’s Claims Manager is a great example of how different technology combinations must fit together to solve a specific business challenge from beginning to end. The solution not only helps automate and streamline the insurance claims process but makes it more intelligent through the use of AI and analytics,” said HFS Research analyst Reetika Fleming, who leads analytics, insurance, and finance and accounting research.
“Genpact’s broad integration and expansion of its Claims Manager offering connects the dots for the industry, helping to provide a more seamless approach to the entire process of managing claims.”
Sameer Dewan, Genpact’s global business leader for insurance, also commented: “The insurance industry has been evolving swiftly on the tail of the pandemic, to remain agile and competitive in this newly tech-led field, companies need to embrace digital transformation.”
“To better serve customers around the world, insurers can rely on Genpact’s advanced claims management offering to drive better experience while being more effective and efficient in the entire claims process,” Dewan continued.
“Our relentless pursuit of optimizing the experience for claims managers, adjusters, and customers begins with our rich partner ecosystem to create powerful and tangible combinations of data and technological advancements.”
Raj Pofale, Founder & CEO, Claim Genius, further stated: “Our vision is to make touchless claims a reality and we want to work with the best in the insurance ecosystem to help solve for the many challenges facing the insurance industry.”
“Integrating our proven and powerful AI engine with Genpact’s Claims Manager will give insurance companies an agile and intelligent system with a significant upside in efficiency and accuracy to enhance the customer experience and claim outcomes. It’s a win-win for everyone.”
