Home insurance group Hippo has appointed Grace Hanson to serve as its first Chief Claims Officer, effective January 2022.
Hanson will oversee the growth of Hippo’s claims organisation as the company expands to reach more than 90% of US homeowners this year.
She was previously the Chief Claims Officer for Hiscox and has spent time at a number of insurtechs
In her new role, she will extend the company’s use of technology and data to increase claims efficiency.
“Hippo is at the forefront of the customer-first approach in the home insurance space, leveraging cutting-edge technology to anticipate and solve homeowner problems before they emerge, and guiding them when they experience a loss,” said Hanson.
“Protecting the home is a passion of mine and I’m excited to build on Hippo’s innovative successes to push the bar for customer experience in claims and take care of our customers when they need us most.”
“Hippo has done an exceptional job of modernizing the customer flow, risk mitigation through the use of IoT devices, and enhancing automation of the underwriting process; all of which create a delightful customer experience,” said Rick McCathron, President of Hippo.
“As Hippo takes the next step in becoming a holistic home protection partner for our customers, we are investing the same level of technology and innovation into the claims handling process to maintain a high bar and commitment to customer satisfaction.”
