Liberty Mutual Insurance’s commercial property claims unit has expanded on the technology it uses to inspect and estimate commercial property claims remotely.
This move is in response to the need for physical distancing and in anticipation of what is predicted to be a greater than normal Atlantic hurricane season.
The unit introduced two new technologies that enable claims to be inspected and estimated virtually.
The first enables customers to stream video from the damaged property to Liberty Mutual’s commercial property claims specialists.
The second, a Liberty Mutual app, lets customers provide images of the damage from a smartphone or tablet, which claims managers use to measure the impacted area.
These new technologies join other investments Liberty Mutual has made to improve responsiveness while also limiting in-person contact by its property claims professionals.
For example, the insurer regularly uses updated aerial photography to understand the size and location of property losses.
“When commercial property is damaged, every minute counts,” said Liberty Mutual Manager of Commercial Property Claims Taylor Archambault.
“Liberty Mutual has invested in technology, infrastructure and processes to quickly, accurately and safely adjust property claims remotely. Our customers can rest assured that our expert resources will leverage the right resources based upon the complexity and severity of the claim.”
