Manulife Hong Kong has announced the appointment of Carrie Tong as its Chief Operations Officer for Hong Kong and Macau.
In this role, Tong will be responsible for driving operational strategies and leading the company’s core insurance operations such as underwriting, claims, policy administration and customer service functions
She will be a member of the Hong Kong senior management team and reports jointly to Patrick Graham, Chief Executive Officer of Manulife Hong Kong and Macau, and Anne-Maree Tassell, Chief Operations Officer of Manulife Asia.
Tong joined Manulife as Head of Asia Strategy in 2015 to lead strategy development and business planning and was appointed as Chief Strategy Officer for Hong Kong and Macau in 2020.
As part of the company’s growth ambitions in the Greater Bay Area, her role was expanded in January 2022 to head up the Macau operations and she became Manulife Hong Kong and Macau’s Chief Strategy Officer and Head of Macau Branch.
“Ms. Tong has played an important role in driving our growth ambitions in the Greater Bay Area and led a number of strategic projects over the last three years,” said Graham.
“Her latest appointment comes as part of the company’s ongoing commitment to driving our operational efficiency and developing home-grown talent to bolster our leadership. It also demonstrates the depth of Manulife’s talent and our commitment to talent development and succession planning.”
Prior to Manulife, Tong worked at the Hong Kong Jockey Club overseeing new markets development and partnerships.
She was formerly a senior consultant at Bain & Company and began her career working at Willis Towers Watson in Toronto.
