Markel Nederland has successfully completed a massive digital transformation, replacing its core systems in just eight months, a timeframe the firm describes as a record for the industry.
Supported by consultancy and technology partner IG&H, the transition aims to drastically accelerate claims and policy processing.
In this short time, Markel was able to replace its existing CCS/Level system with an integrated solution for all core processes: from relationship management to policy administration and claims handling.
The system went live on December 1, which coincided with Markel’s fiscal year. The transition has already proven its stability; following the go-live, Markel successfully completed its December and January renewals, with 85% of all policies renewed under the new framework.
“With this transition, Markel demonstrates that large-scale digital innovation is feasible in the Dutch insurance sector. IG&H is supporting the implementation and also taking on application management, a step that further deepens the collaboration between technology and insurers,” Markel stated.
The shift to a modern infrastructure means that processes for Markel will become faster and more flexible, enabling the company to respond more effectively to market developments, such as the launch of new products in the Marine sector.
Intermediaries who work with Markel will benefit from faster processing of applications and changes. In 2026, a new broker portal will be launched, allowing standard products to be handled entirely through Straight Through Processing (STP), enhancing end-customer experience.
For Markel, this means concrete agility: building new products in weeks instead of months, serving intermediaries faster, automating processes.
“We wanted to stay ahead of the curve, but we were reaching the limits of connectivity and flexibility,” says Sjanil Bansraj, Director of Sales & Marketing at Markel. “With Novulo, we are now able to implement the latest technological developments in our processes and improve customer service. We now have a platform that works the way we work. We can launch new products faster, such as our Marine line, and have the freedom to add features when we need them.”
The data migration was complex: fourteen years of customer, policy and financial data had to be transferred seamlessly. “We achieved 100% alignment on all data, both current and historical,” says Stephan de Jong, Managing Director Insurance Solution at IG&H. “That precision was crucial. Markel was able to continue with its core tasks immediately after going live. This shows that large-scale migrations in the insurance sector are feasible within short timeframes.”
“Markel now runs on a platform that is 80% standardized and 20% specific to their way of working,” says Frank Wille, CEO of Novulo. “That balance has enabled them to move quickly, namely in eight months, while remaining flexible for what lies ahead. This is exactly what Novulo stands for.”
The insurance sector is increasingly moving toward greater digitalisation, driven by modern technology and Straight-Through Processing (STP). Markel is well-positioned to capitalise on this development in the coming years.
