US flood solutions provider, National Flood Services, has announced that it has been awarded the National Flood Insurance Program Direct (NFIP) service provider contract.
NFIP facilitates the issuance and administration of NFIP insurance policies on behalf of the Federal Emergency Management Agency (FEMA), an agency of the Department of Homeland Security.
The NFIP provides flood insurance to property owners, renters and businesses to help reduce the socioeconomic impact of floods, the nation’s most common and costly natural disaster.
As the sole provider of NFIP Direct services, National Flood Services will provide quotes, process applications, issue policies, process premium payments and manage active policies directly for insurance agents.
National Flood Services is also aiming to improve the customer experience, increase the NFIP’s transparency, and provide real-time analytics all through a modern, technology-enabled platform.
Ralph Blust, CEO of National Flood Services commented: “We are honoured to be selected for the critical role of providing security, assurance and resources to the hundreds of thousands of policyholders who rely on NFIP Direct for flood insurance to protect their families and businesses.
“Since our inception 35 years ago, we have carried the flag for the entire flood insurance industry. By focusing on property owners and their needs, we are committed to closing the nation’s flood insurance gap and reimagining what flood insurance ought to be.”
Cynthia DiVincenti, Director of Government Relations at National Flood Services added: “Trident is the only end-to-end flood insurance platform developed in the past decade and its microservice architecture offers quick adaptability for innovation.
“Year after year, heavy rain events cause above-average flooding that affects thousands of Americans. Flood insurance can help property owners prepare for the potentially devastating financial impact of these massive storm systems.”