The Chief Executive Officer (CEO) of the New Zealand Earthquake Commission (EQC), Sid Miller, has confirmed the new structure of the organisations executive leadership team, which includes the appointment of two new Deputy CEOs.
The changes were announced the EQC staff on August 8th, 2018 and have now been confirmed by CEO Miller. The new organisational structure is designed to firm up interim changes made to its leadership team when Chief Customer Officer, Trish Keith, departed in July.
“This change enables the further aligning and co-ordinating of the work that teams across EQC are doing. We have made good progress in implementing the recommendations of the Independent Ministerial Advisor’s report, and this change will enable us to continue to build on this.
“The changes will support our ability to settle claims for customers in Canterbury and around New Zealand more efficiently,” said Miller.
Paul Jepson and Renée Walker have been appointed as Deputy CEOs, a move that aims to promote closer coordination and streamlined management across the EQC.
“This is an important part of a broader transformation process to refocus our strategy and structure to improve the end-to-end experience for our customers, improve performance in settling Canterbury claims, and allows EQC to adapt to changes in the wider insurance sector.
“Paul and Renée are highly experienced senior leaders. General Manager Canterbury Business Unit Heidi Barlow supported the changes but decided not to apply for one of the new roles.
“Renée will now be managing the work we are doing to settle the remaining claims in Canterbury along with leading our Government and stakeholder relations. Paul continues leading EQC on technology and now along with the work we are doing for customers across the country, such as the claims lodged for this year’s storm events,” said Miller.
Adding: “The changes will enhance our ability to settle claim for customers in Canterbury and around New Zealand more efficiently.
“We are also making improvements to our internal systems claim management processes so that EQC can adapt and respond to future events in New Zealand, enable communities to be more resilient in the event of a natural disaster, and with good customer experience and service being fundamental to that.”
