Auto insurers may be forced to evolve from traditional offerings to ‘mobility protection’, as urban consumers adopt new mobility solutions that include Autonomous, Connected, Electric, and Shared (ACES) multi-modal options, suggests a joint report from Capgemini and Qorus.
The Capgemini Research Institute’s World Property and Casualty Insurance report states that consumers and regulators are placing increased attention on sustainability, as policyholders worldwide indicate an interest in and support of connected and alternative energy vehicles and autonomous vehicles.
“While consumers are not yet willing to replace their personal vehicles in the short-term, there is an increased desire towards adding new mobility options,” the report writes.
The research shows adoption of micro-mobility, shared vehicles, and multi-modal transportation solutions amongst urban customers will double from 29% today to 58% in 2025.
Further, according to the report, this changing customer behaviour is expected to drive premiums for ACES vehicles to grow from USD 0.07 trillion to USD 0.57 trillion by 2030.
“Carriers face significant challenges to be able to cover these journeys. 63% of insurers are concerned about the adequacy of their technology capabilities, while 45% are concerned about evolving customer expectations,” suggests the report.
Kiran Boosam, Global Insurance Industry Leader, Capgemini, commented, “The mobility industry is on the brink of a significant transformation.
“To successfully transition to this new era of mobility, insurers need to leverage their risk management expertise and partner with specialists like InsurTechs and BigTechs in the ecosystem for protection across a consumer’s entire travel journey.
“Organizations that test high-potential mobility value propositions, and scale mobility solutions through connected insurance platforms will position themselves for sustained relevance and growth.”
Capgemini notes that this new wave of mobility will require carriers to shift from insuring assets to protecting mobility journeys, which will demand new business models focused on personalization.
The report states that 42% of policyholders want a single policy that covers them irrespective of their mode of transportation, whether they are driving a car or using a ride-sharing service.
Yet, less than a third of carriers (29%) disclosed that they had the necessary product development capabilities, and even fewer (26%) said they had the right talent to offer customer-centric mobility solutions.
The report continues, “With ACES mobility gaining scale, embedded insurance models are becoming increasingly popular, raising disintermediation concerns for the carriers across the whole value chain, including distribution, underwriting, and claims management.
“One way to navigate the ACES wave is to create a mobility ecosystem that offers modular subscription insurance to meet customers’ expectations for seamless coverage while delivering differentiated, value-added services.
“However, only 21% of insurers say they have advanced ecosystem partnerships to meet these consumer needs. For 67% of insurers, a well-defined mobility-minded technology roadmap is critical to success in the mobility future.
“However, only one in three (33%) say they have one. To meet these expectations, insurers should leverage their risk expertise and partner with mobility ecosystem specialists to successfully transition from selling products to providing customer-friendly mobility solutions.”
John Berry, Qorus CEO, concluded, “Mobility is at the heart of tomorrow’s world. It is also at the heart of the concerns of insurers who must review their business model from top to bottom to adapt to the profound changes that threaten the automobile insurance industry.”
