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Remote working to limit demand for connected home insurance: Globaldata

19th June 2020 - Author: Matt Sheehan

COVID-19 will limit the uptake of connected home insurance policies, despite the pandemic making consumers embrace technology, according to data and analytics company GlobalData.

Analysts at the firm suggested that demand for connected home technology will become less necessary as people spend more significant amounts of time at home.

“GlobalData’s 2019 UK Insurance Consumer Survey indicates that the use of the different technologies by home insurance policyholders increased across all devices in 2019,” said GlobalData senior insurance analyst, Daniel Pearce.

“Such a trend is good news for insurers offering connected home insurance policies, as certain technologies such as water leak detectors and smart security systems will help reduce the cost and frequency of claims.”

Pearce argued that an increase in time spent at home will undoubtedly reduce the uptake of certain devices that would otherwise benefit home insurance providers.

“For example, policyholders will now be less inclined to purchase a water leak detector as they will inevitably feel they will be able to spot a leak quicker given they are at home more,” he noted.

“With claims relating to water leakages being one of the biggest challenges faced by providers, such a trend will be concerning to those looking to incorporate the technology into their policies.”

And due to the looming economic recession and fall in disposable income, individuals will no longer have the means to purchase such technology.

This creates a problem for the connected home insurance proposition, as the technology is costly and is typically purchased by the consumer.

“This is because the competitive nature of the home insurance market makes it near impossible to pass on the cost to policyholders through higher premiums,” Pearce continued. “Insurers offering the technology for free will also face challenges given the fine margins on which the home insurance market typically operates.”

“When combined, the implications of the lockdown and reduced disposable income will limit the rate at which technology can be incorporated into home insurance policies, meaning the benefits the technology can bring will not be seen for some time.”

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