Sedgwick, a global provider of technology-enabled risk, benefits and integrated business solutions, has announced that it has launched a new local capability framework for Australia, defining the art and science of loss adjusting.
According to the announcement, the new framework, which includes the utilization of a dynamic mentoring model, has technical and behavioural capabilities that will enable a detailed understanding of best practices.
Moreover, a large variety of adjusters will get to benefit from the experience and expertise of Sedgwick’s senior colleagues.
According to the company, this is essential to become a top-performing property loss adjuster.
Sedgwick also stated that in building this framework, the company wanted to make it more straightforward for loss adjusting teams to deliver optimal value and outcomes for their clients and all stakeholders in the claims process.
Through this framework, Sedgwick aims to advance the development of all professionals in the sector, regardless of what their current experience levels are.
At the same time, this new skills model will also heavily support the career development of Sedgwick’s loss adjusters.
Additionally, the framework will serve to address industrywide capacity challenges associated with a shortage of skilled talent.
Diego Ascani, Sedgwick CEO in Australia, commented: “Enabling loss adjusters to grow personally and professionally to their true potential is a legacy I’m passionate about supporting. The art and science of loss adjusting offers an exciting, market-leading capability map, that will give adjusters access to the tools, skills and knowledge they need to advance in their careers.”
Tony Morgan, Sedgwick national executive adjuster in Australia and advocate of the program, added: “I am extremely proud of the work we have done to take this project forward. It is especially relevant now as the wider market grapples with a shortage of talent and ongoing demographic changes.
“What truly resonates with me is the expertise needed to apply these skills in real-world settings, ultimately leading to the best possible outcome for everyone involved in an insurance claim. This initiative will be instrumental in driving the loss adjusting industry forward and am thankful to everyone who contributed to it.”