Swiss Re, one of the world’s largest reinsurance companies, has developed and launched an online claims submission portal for life insurance beneficiaries in conjunction with Pan‑American Life Insurance Group (PALIG), a provider of life, accident, and health insurance throughout the Americas.
The new portal aims to expand digital access to the claims process and marks a significant milestone in PALIG’s digital transformation strategy and reinforces its commitment to service excellence.
The portal enables beneficiaries to submit claims online, thus streamlining intake, improving submission accuracy, and accelerating claims processing.
Powered by Swiss Re’s end‑to‑end digital claims platform, PromiseXP, the portal is designed to support a modern, unified claims experience across diverse markets and product lines.
The solution is currently available to beneficiaries of US life insurance policies, with plans to expand further across PALIG’s global life business.
The launch underscores PALIG’s continued investment in technology, innovation, and strategic partnerships aimed at enhancing the beneficiary experience and supporting long‑term operational excellence across its portfolio
Enrique R. Monzon, Vice President, Chief Claims Officer – Global Life, PALIG, commented, “Pan‑American Life’s new online claim submission portal helps expedite the claims process and better serve beneficiaries in their time of need.
“We are pleased to partner with Swiss Re to enhance support of our beneficiaries across our global footprint. This initiative represents another important step in our broader digital transformation strategy.”
Timothy Kovacik Quick, Head of Global Product Development & Delivery (L&H Claims), Swiss Re, added, “We are proud to partner with Pan‑American Life to improve the customer claims experience, backed by Swiss Re’s global scale and local expertise. Together, we are not simply digitising existing processes; we are redesigning the claims experience from the ground up ‑ mindful that claims are made during moments that matter most, when compassion and ease are essential.”
He continued, “By combining Swiss Re’s advanced digital capabilities, deep risk insight and hands‑on regional implementation support with Pan‑American Life’s customer‑first commitment, this partnership establishes a future‑ready claims model built for speed, transparency and trust.”
