UPC Insurance has partnered with technology services company Mindtree and core system solutions provider Duck Creek Technologies on the implementation of SaaS-based systems to improve customer experience and claims efficiency.
This includes policy, billing, claims, data insights, and insurance technology solutions as well as the consolidation of multiple applications on a single integrated platform, using Duck Creek OnDemand, the provider’s SaaS solution for the property and casualty (P&C) insurance industry.
The partnership will help UPC Insurance drive its digital transformation initiative forward, through which it aims to provide customers with faster intake of first notice of loss (FNOL), touchless claims handling, enhanced payment capabilities including digital payments, and improved customer service on its self-service channels.
“Our partnership with Mindtree and Duck Creek has led to the launch of our latest company, Skyway Technologies,” explained Chris Griffith, President of Skyway Technologies and CIO of UPC Insurance.
“Skyway.com will offer Direct-to-Consumer personal lines homeowners’ products, allowing for a true multi-channel experience for UPC customers,” he continued.
“By accelerating our digital transformation efforts, with help from experienced partners like Mindtree and Duck Creek, we are able to adapt more quickly and bring innovation to our customers along the coast.”
Venu Lambu, Executive Director and President, Global Markets, Mindtree, also commented: “We applaud UPC Insurance for taking bold new initiatives to become the premier carrier of catastrophe insurance in the U.S. and modernizing its core systems to achieve its digital transformation objectives.”
“Together with Duck Creek, we are able to ensure on-time, on-budget delivery of solutions – allowing UPC Insurance to deploy new products at the speed of business, and to provide its customers with an improved digital experience.”
Matt Foster, COO of Duck Creek, added: “This digital transformation represents a significant step forward for UPC, and is yet another signal that evergreen SaaS technologies are the new standard in P&C insurance.”
“Duck Creek OnDemand will let UPC focus on offering the new products and customer experiences its policyholders expect – while our team provides all the services, support, and computing resources it needs to forge ahead in an increasingly competitive marketplace. Together with Mindtree, we are proud to congratulate UPC on this important milestone in its continued growth and success.”