Xceedance, a global provider of technology-driven business solutions for the insurance industry, has acquired Marble Box, a company providing specialised back-office support and virtual assistant services for independent insurance brokers.
With this acquisition, Xceedance enters the agent and broker sector, highlighting its dedication to modernise distribution operations, the firm noted.
Though agencies and brokers are central to distribution, their daily servicing is often hampered by outmoded processes, fragmented tools, manual data transfers, and inconsistent carrier data standards.
This frequently leads to unnecessary rework, poor visibility, and difficulties scaling operations during busy times, Xceedance explains.
The firm is tackling these issues by combining deep insurance-domain expertise with technology-led modernization that delivers clearer workflows, stronger control, and scalable execution.
Marble Box brings the essential starting point for transformation: an expert team that understands agency workflows and tasks with clarity at every level.
Based in Kolkata, India, the delivery team supports over 140 agents and brokers, handling more than 30 agency processes and executing millions of transactions each year.
This large-scale execution is paired with valuable process insight, enabling agents to achieve growth and more predictable operations.
Xceedance will build on this process-first foundation by combining its high-powered technology and data engineering team to deliver increasingly sophisticated solutions over time.
It will introduce workflow standardisation, data integration across systems, and automation and AI to reduce manual effort, enhance auditability, and enable real-time operational visibility.
“We are excited to welcome the Marble Box team to Xceedance. Together, we will reimagine distribution operations from the ground up, delivering a new standard for speed, control, and client experience. This is a key step in building a modern, tech-powered operating model for agents and brokers, and we intend to set the pace for the market,” said Peter Flynn, Senior Vice President, Americas at Xceedance.
“Agency operations have evolved within a fragmented ecosystem that relies heavily on manual effort and disconnected systems,” said Prashant Tekchandani, Executive Vice President, Insurance Lifecycle and Operations at Xceedance. “We’re starting with an expert operations team that deeply understands the work, and we’ll support that investment with technology, data integration, and practical automation to improve control, visibility, and reliability.”
