Execution management company and creator of process mining Celonis and Zurich Insurance (Zurich), have collaborated to accelerate Zurich’s journey to become more data-driven as a business, whilst also working with the company to set up a dedicated Center of Excellence (CoE).
The CoE will create value across all business processes including claims, IT transformation, finance, procurement, HR and customer service.
It combines enablement support, professional services and value advisory for regional organisations, a dedicated product engineering team, and a trained customer support team to provide around-the-clock expertise and innovation.
To help achieve the insurer’s goal to simplify and gather relevant insights to steer better business outcomes, Zurich is leveraging the Celonis Execution Management System (EMS) to identify and eliminate inefficiencies and improve processes as well as overall performance.
With the real-time and data-driven insights into key processes that the Celonis EMS provides, Zurich will benefit from simplification and digitisation of core processes across the entire customer journey.
Ericson Chan, Group Chief Information and Digital Officer at Zurich, said: “We are transforming our business to ensure we meet our customer’s needs now and in the future. Improving and simplifying our core processes is critical in this journey.
“As such, gathering every detail around our business processes with the help of the Celonis EMS gives us greater insights and allows us to further enhance the customer experience.”
Bastian Nominacher, Celonis co-founder and co-CEO added: “We’re excited to be supporting Zurich achieve its goals within its transformation journey and customer-centric focus, and intend to make Zurich a lighthouse Celonis EMS client.
“We’re thrilled to collaborate with Zurich to help shape the future of customer experience and their overall digital transformation journey.
“Processes are at the heart of every business. Reducing complexity and agility within processes are what drives real business transformation. We look forward to continuing to innovate with Zurich.”
