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Zurich NA unveils cyber insurance offering targeted for middle market businesses

11th July 2023 - Author: Jack Willard

Zurich North America has unveiled a cyber insurance offering designed specifically for middle market businesses.

The Zurich Cyber Insurance Policy Concierge Suite includes not only cyber insurance coverage, but also loss-prevention and resilience services such as a breach coach and a cybersecurity hotline available 24/7.

Cyber Concierge, which has the ability to help businesses resolve both first-party cyber events and third-party claims, is available as a complement to other property or casualty coverages that a company has with Zurich.

“Many middle market companies have been caught in a cyber resource gap. They do not have the extensive cybersecurity teams and tools that larger corporations do, and yet face equally serious cyber risks. We designed Zurich Cyber Concierge to be a turnkey solution that provides cost-effective protection and high-quality services. The goal is to help simplify and enhance cyber resilience for the middle market segment, which is a growing and vital driver of the economy,” said Michelle Chia, Head of Professional Liability and Cyber at Zurich North America.

According to Zurich NA, Cyber Concierge includes pre- and post-event cyber services from leading vendors with whom Zurich has longstanding relationships.

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The Cyber Concierge Suite includes a number of useful resources, including triage when network security is threatened or under attack, incident-response teams to identify attackers and contain the impact, support in restoring and recovering critical operations, as well as assistance with data breach notification obligations and crafting an appropriate response.

In addition, Cyber Concierge has met insurance regulations for “admitted” status in 46 states. It is worth noting that one key benefit of admitted status is that regional brokers do not need a special license to offer the solution to their clients, therefore removing one barrier to accessing cyber coverage in the middle market space.

Zurich also confirmed that those who purchase the policy are entitled to a complimentary onboarding session with Zurich Resilience Solutions’ Cyber Risk Engineers. The engineers can recommend appropriate steps to help prevent and recover from losses.

“Many middle market companies tell us they want to improve their cyber posture but lack the staff, skill sets or access to cost-effective tools. Cyber Concierge is here to help. In the unfortunate event of an attack, customers with the Cyber Concierge Suite don’t have to scramble to find reliable incident response services or worry about being gouged on price. Incident response and recovery and other essential services are built into this holistic solution,” commented Alex Wells, Head of Middle Market at Zurich North America.

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