Global insurer American International Group (AIG) has announced the appointment of John Cusano as Chief Business & Technology Operations Officer, effective July 1.
Cusano, who joins from Accenture having held a number of leadership positions in the company, has over 30 years’ experience and has demonstrated a successful track record of developing and managing global business transformations.
In his new role Cusano will be responsible for enhancing General Insurance’s business and technology operations infrastructure as well as aligning end-to-end processes with established target operating models.
His global portfolio includes General Insurance’s Shared Services, Information Technology, Project Management Office and Vendor Management operations.
He will report to Peter Zaffino, President and Chief Executive Officer, AIG General Insurance, and Global Chief Operating Officer, AIG, and will serve on the General Insurance Executive Leadership team, as well as the AIG Global Technology Council.
“John’s appointment builds on our focused efforts to enhance operational capabilities for our clients and partners by leveraging technology to accelerate the delivery of innovative solutions around the world,” said Zaffino.
“John’s global experience and significant insurance expertise will accelerate our progress as we execute on our business strategy.”
Commenting on his appointment, Cusano added, “I am pleased to join AIG as we foster a culture of innovation, continuous improvement and efficiency across General Insurance.”
“I look forward to working with AIG’s impressive leadership team and our colleagues as we continue the journey of positioning this great company as an industry leader.”
