Global re/insurer American International Group (AIG) has appointed Claude Wade to the newly created role of Executive Vice President, Global Head of Operations and Chief Digital Officer.
Based in New York, Wade will report to President & Chief Executive Officer (CEO), Peter Zaffino.
Wade has over thirty years of operational strategy and innovation experience. He joins AIG from BlackRock where he most recently served as Global Head of Client Experience and Head of the Atlanta Innovation Hub.
As Global Head of Client Experience, he was responsible for reshaping the global distribution ecosystem and improving the digital experience for BlackRock clients, revenue retention and efficiency improvements.
As the Atlanta Innovation Hub Leader and Office Head, he had overall executive responsibility for creating BlackRock’s newest office and digital innovation centre.
Zaffino said: “A key dimension of AIG’s ongoing transformation is centred on improving and simplifying our clients’ and distribution partners’ experience with the company, which will enhance client retention and drive client acquisition.
“We are investing in technology and talent to develop industry-leading capabilities. Claude is a proven executive with operational, digital and insurance expertise, as well as a track record of delivering sustained profitability improvement.”
Wade added: “I am thrilled to join AIG and to work with Peter Zaffino again as the company continues on its journey to achieve operational excellence and become a top performing company.
“With the investments AIG is making in digital capabilities, combined with Peter’s vision for AIG’s future, I am confident we will drive profitable growth and innovative client and distribution partner solutions that are transformative in the insurance industry.”