Allianz Commercial has promoted Margaret Scott as director of claims strategy and customer experience, and Lee Watts as director of technical claims.
Both will continue leading their current teams and report to chief claims officer Graham Gibson.
As head of claims strategy and customer experience, Margaret has led transformation in areas such as data, digital technology, agile and workforce planning to ensure that the Allianz claims proposition is well positioned to support future trading. Prior to that, she led the supply and experts team.
As head of technical claims, Lee remodelled the teams’ structure, adapting the Allianz proposition to an increasingly complex claims environment, the company says. He previously led the Allianz response to Covid-19 Business Interruption claims.
Margaret and Lee have been members of the Claims Management Committee for six and five years respectively.
Gibson said: “I’m personally very pleased to see this recognition of their commitment to Claims.”
“These promotions acknowledge their contribution to developing a claims proposition that is market-leading.”
Last week, the company announced the appointment of Ashish Patel to the position of Chief Operating Officer (COO). Patel will have responsibility for overseeing operations and technology. He will also join the Allianz Holdings Executive Committee.
