General insurer, Allianz Insurance has announced that Graham Stait will be the new Head of Claims Operations.
In his new role, Stait will be responsible for leading the development and delivery of Allianz’s claims operational strategy, leveraging enhanced people, data and digital capabilities to drive continuous improvement and positive customer outcomes.
In his most recent position as head of supply & experts, Stait was a member of the Claims Management Board and was responsible for overseeing transformational change across Allianz’s Motor Engineering and Claims Investigator functions.
He has previous experience developing a ‘fit-for-future’ motor damage strategy whilst embedding sustainability across Allianz’s supply chain.
Since joining the Allianz graduate programme in 2008, he has held a variety of leadership roles across the organisation.
In his previous position as claims proposition and change manager, Stait was responsible for delivering improvements to enhance customer experience and streamline claims processes, with a particular focus on digital initiatives, which included a secondment at Allianz’s Global Digital Factory in Munich.
Allianz’s chief claims officer, Graham Gibson commented: “I am delighted to welcome Graham to his new role as head of claims operations. He has been an integral member of our Claims Management Board for the last two years and has a wealth of experience, having held some key leadership positions during his time at Allianz. I have no doubt that he will approach his new position with the same fresh outlook, commitment and enthusiasm.”