Greg Case, Chief Executive Officer (CEO) of global professional services firm Aon, said the company does not see artificial intelligence (AI) as a standalone strategy, but rather as an accelerant of what it has already been working on for many years.
Speaking during Aon’s Q2 2026 earnings call, Case explained that the firm did not start with an AI strategy, but sees the technology, more specifically generative AI, as an acceleration opportunity.
“We didn’t start with an AI strategy, that to us doesn’t exist. AI accelerates what we’ve been working on and in many respects the track we laid down over the last 15 years to connect our firm and again how we operationalise this through risk capital, human capital, and AI business services means we have already been doing multiple years of work connecting the dots such that we can actually bring together a data lake different than anyone else could do. We could curate it and create fidelity around that data in a way no one else could do,” said Case.
He emphasised that it’s not just about the analytics, but how you get the data into the hands of the practitioners and the trusted advisors, as well as the organisation of risk capital and human capital and how Aon can deliver it.
Case continued, “All those things are in place, and then all of a sudden we get an acceleration opportunity, and that’s AI. We’ve been doing artificial intelligence for quite some time and the engineering of our business for quite some time, machine learning, but really it is generative AI which is an accelerant for us.
“So for Aon this is a massive opportunity to actually accelerate what we’ve already been working on. So it’s not a new strategy, it’s an accelerator, and we’re working with all the partners and we’re happy to chat with them.”
Case noted that one of the things Aon brings to the table that’s fundamentally different isn’t just productivity orientation, instead the firm orientates AI around revenue and growth.
“So if you think about the analysers that we’ve got, the risk analysers, the health analysers, think about what we’ve done in Aon Client Treaty, we just announced what we’re doing on the overall global exchange in terms of how we’re thinking about our business. So these are things that are revenue generating engines on behalf of clients that are driven and reinforced through our ABS strategy with AI.
“For us, it isn’t about coming up with something new and hoping we have the right strategy. We tap into the best partners in the world everywhere we can to accelerate our proven strategy. This is what’s making a difference for us, and it’s making a difference for us with clients in terms of how many we win, how we retain them and what we do with them. It’s a very integrated approach, data driven, analytic driven through our colleagues, that really is responding to very specific client needs, and that’s how we think about it,” said Case.
