Arch Insurance North America, part of Arch Capital Group Ltd., has announced the appointment of Nora Deveau as Chief Claims Officer, effective 1 August 2026.
Deveau succeeds Patrick Nails, who is retiring following 22 years of service at Arch Insurance. Nails joined Arch in 2004 and moved to the Claims Department in 2018.
Matt Shulman, CEO of Arch Insurance North America, commented, “Pat’s impact on Arch has been significant and enduring. His leadership set a high standard for providing an exceptional claims experience.
“Over more than two decades at Arch, Pat has been a trusted advisor and leader, who has developed a talented bench within the claims department. We are sad to see him go but wish him all the best in his retirement.”
“It has been a privilege to be part of Arch’s journey and to work alongside thoughtful and dynamic industry leaders,” said Nails. “Our success reflects the strength and talent of our people, and I’m proud of all we’ve built together. Nora is an accomplished claims executive with deep expertise and a strong sense of purpose. I’m confident in Arch’s continued success under her leadership.”
Deveau joined Arch in 2005 and has since held roles of increasing responsibility within the claims department.
Most recently, she served as Executive Vice President, Deputy Chief Claims Officer, a role she has held since 2022.
Shulman continued, “Nora is an exceptional leader whose technical expertise and steady, respected leadership style make her uniquely suited for this role.
“She has built a reputation for her acumen in handling large and complex claims while maintaining a clear focus on delivering for our customers. Congratulations, Nora, on the well-earned promotion.”
“Having grown my career at Arch, I’m excited to lead our Claims organisation into its next chapter while staying true to the values and standards that define us,” said Deveau. “I’m extremely grateful for Pat’s leadership and mentorship over the years. I look forward to continuing to support our team and deliver on those commitments we’ve made to our customers and partners.”
