DWF, a global provider of integrated legal and business services, has agreed a global claims management outsourcing contract with Bermuda-based insurer and reinsurer, Aspen.
The agreement between the two companies will see them both create a strategic partnership focused on portfolio management via an end-to-end claim and litigation servicing model that is enabled by DWF’s team of global and multi-class technical claims specialists and data first solutions and processes.
It is important to note that DWF were appointed after a successful selection process and proof of concept phase, which lasted over six months, with teams in both the US and UK collaborating with Aspen to support a differentiating servicing model that supports the company’s growth and is set to provide good client and customer outcomes, via a range of factors.
This includes, an integrated servicing & litigation management service that connects the complementary structure, specialists, and operations of both Aspen and DWF. As well as an aligned brand, values, and culture that supports the integration of the two businesses and the claims service management vision & proposition.
In addition, the partnership will also allow for collaborative solutions to overcome shared challenges and opportunities regarding; digital and data enablers, talent & skill development, mentoring & education.
Paul Cowen, Head of Claims Management and Adjusting at DWF, said: “We’re delighted to be working with Aspen to help them manage a proportion of their claims across a number of business classes,” commented Paul Cowen, Head of Claims Management and Adjusting at DWF.
He continued: “The selection of DWF as a partner is a testament to the work of our global claims experts, the breadth of our expertise across multiple lines of business and our global footprint. We operate as a seamless global team on a single global platform, which offers Aspen additional value, flexibility and depth in alignment with their operating model and growth plans.”
Lee Elliston, COO of Group Claims at Aspen, said: “In DWF, we are pleased to have selected a claims management partner that shares our vision and values to deliver service quality and operational excellence, to advance our claims proposition for our clients, through portfolio management, technical talent and skills, and integrated digital solutions.”
In their full year results for 2022, Aspen reported a 10% rise in gross written premiums, as well as an improved underwriting income.
