Specialist insurer Beazley has launched an online booking system to help brokers arrange virtual appointments and share documentation with underwriters.
Built in collaboration with Microsoft and IT consultancy Redspire, Beazley Booking uses Microsoft’s Power Platform to create a web application that brokers can access securely.
The booking system will enable brokers to view underwriter availability, book a meeting time, upload an agenda and documents in advance and view scheduled meetings.
It also provides underwriters with access to a log of broker enquiries and appointments.
Beazley will initially roll out the system to cyber & technology and property broking partners in the London market with new lines set to be added in the coming months.
“Beazley Booking uses the Microsoft Power Platform to improve the quality of interactions with brokers and ensure that our underwriters have access to data that can help improve service in the future,” said Mark Moerdyk, Beazley’s Chief Technology Officer.
“This is not only a system that improves our service during this period of social distancing but also has the capability to provide long-term support as the market adapts to a more efficient and flexible model.”
Paul Bantick, Global Head of Cyber & Tech, also commented: “We have been working very hard to ensure we retain the same standard of access and responsiveness for brokers while working remotely.”
“In the London market particularly, the temporary closure of the Lloyd’s trading floor due to the pandemic has changed the dynamic of the market and accelerated the adoption of new ways of working,” Bantick continued.
“As we come out of lockdown we know that some of these more flexible working practices will ensue. This was an opportunity to invest in making our virtual interactions with brokers slicker and more efficient with expanded functionality and features.”
Simon Jackson, Head of Open Market Property at Beazley, added: “Beazley Booking empowers brokers to arrange appointments with us using a user-friendly and intuitive application. It helps to ensure trading with us is as frictionless and straightforward as possible.”
