Grinnell Mutual Reinsurance Company, the Iowa-based property & casualty (P&C) re/insurer, has announced that it is using a drone-based aerial intelligence platform from Kespry for residential and commercial property roof inspections.
By utilising the platform, Grinnell Mutual hopes to significantly reduce inspection time, expedite claims processes, reduce loss adjustment expenses, and enhance customer satisfaction.
The company now uses Kespry drones and its aerial intelligence platform routinely to take detailed, high-resolution photos that are blended into single, composite 3-D images of roofs.
The images, combined with AI and machine learning-based algorithmic assessments, help Grinnell Mutual’s adjusters determine storm-related damage, including hail impact, in order to support claims decisions.
“What’s nice about the Kespry system is we can knock out an average inspection within about 15 minutes,” said Chuck Tremain, Property Large Loss Specialist at Grinnell Mutual.
“Without a drone, a roof inspection can take up to two hours. With the drone, I have the data right there. I can look at it on-site and actually make some decisions on the spot, which is nice,” he explained.
“Our policyholders and contractors have trusted the data and found that it is accurate. It makes us feel like we’re doing our job and getting policyholders taken care of. We’re making good on the promise we make to our policyholders.”
George Mathew, Chief Executive Officer (CEO) of Kespry, also commented: “Both Grinnell Mutual employees and customers are experiencing the benefits of using Kespry to enhance accuracy and dramatically decrease claim cycle times.”
“Our platform delivers incredibly high-resolution, accurate aerial imagery and unbiased reports, creating transparency and trust among everyone involved in Grinnell Mutual’s claims cycle,” he continued. “We’re incredibly pleased to play a role in enhancing how Grinnell Mutual conducts inspections for the better.”
Finally, Paul Boonstra, Director of Commercial Claims at Grinnell Mutual, stated: “Through our partnership with Kespry, Grinnell Mutual is expanding the tools we use to provide a more efficient and accurate claims experience for our customers.”
“It also creates a safer working environment for Grinnell employees,” Boonstra added. “Ultimately, Grinnell Mutual is building on a future in which our customers can trust that their claim will be handled fairly and quickly.”