British multinational financial services firm Legal & General has announced the launch of its Smart Adjusting initiative, a tailored solution for large loss claims via a panel of handpicked adjusters.
Having engaged with a large number and variety of providers across the UK market, L&G states that it will work in partnership with five adjusting companies to fulfil all major and complex losses.
“We are pleased to be launching our Smart Adjusting claims service,” said Stephen Foster, UK Supply Chain Manager, Legal & General.
“Having hand selected our own elite group of adjusters from a wide variety of innovative companies we are now exceptionally well placed to serve our customers who are often the most in need.”
“Working closely with our partner adjusters we will gain valuable insight at an individual claim level, handing back control so that adjusters have autonomy to make decisions to provide improved customer outcomes,” continued Foster.
“Smart Adjusting is a fantastic development for us that adds to our leading range of claims services.”
L&G says the model is a further demonstration of its ongoing commitment to provide innovative claims solutions, empowering the best adjusters to deliver the most effective claim outcomes for our customers.
“Smart Adjusting brings an exciting change to Legal & General’s approach to managing major and complex claim losses,” said Emily Wye, Technical & Major Loss Claims Manager, Legal & General.
“By working with an expert panel of hand selected individual loss adjusters we can keep the customer at the heart of everything we do.”
“Our customers who experience life changing damage to their properties can be assured that as well as having a dedicated, experienced case manager at Legal and General they will also have the right loss adjuster at their property to help them get their lives back on track,” Wye added.
“Empowering individual adjusters, based on skill-set rather than company profile, to make key decisions with the support of our senior case handlers, provides something different in this market.”
