Fintech startup Pand.ai has announced the launch of GINA.sg, an English-Chinese bilingual WhatsApp Chatbot that helps car owners in Singapore find motor insurance.
GINA.sg will be launched in partnership with insurers Allianz, Etiqa and MSIG.
It will offer digital brokerage services for general insurance under the Monetary Authority of Singapore (MAS) Fintech Sandbox program.
“Traditional online aggregators typically do not provide personalised quotes that are essential for car owners to make purchase decisions, while offline human agents do not have the expediency and convenience that online channels offer,” said Chuang Shin Wee, CEO of Pand.ai.
“With GINA.sg, we are proud to partner with Allianz, Etiqa and MSIG to not only enable car owners to receive multiple quotes from different insurance companies in one go, but to do it conveniently using WhatsApp, in a language that they prefer, and even receive up to $200 cash-back for each policy that they buy.”
GINA.sg represents the first direct to consumer service for Singapore-headquartered start-up Pand.ai, which has spent the previous five years building AI Chatbots for many financial institutions in the region, such as Bangkok Bank, CIMB and Schroders, using its proprietary Natural Language Processing (NLP) technologies.
During this time the company has built up a large, hyper-localised data corpus based on millions of live conversations while also gaining insight into consumer behaviour in Chatbot interactions.
Pand.ai plans to progressively add more general insurance products to GINA.sg after launch.
“GINA.sg not only provides car insurance comparison in an instantaneous and personalised manner but is able to do it conversationally on the popular WhatsApp platform.” said Hicham Raissi, CEO of Allianz Singapore
Raymond Ong, CEO of Etiqa Singapore, also commented: “With WhatsApp becoming an integral part of our life, providing insurance services safely via this popular platform is a natural progression. We are excited to partner with Pand.ai to meet our customers’ changing needs and always find ways to serve them better.”
“When Pand.ai approached us with GINA.sg, we saw how she could better serve car insurance consumers,” added Craig Ellis, CEO of MSIG Singapore. “Consumers can choose to be served in their preferred language and be guided conversationally throughout the process, making car insurance purchase a breeze.”