Reinsurance giant Swiss Re has partnered with The Savings Bank Mutual Life Insurance Company of Massachusetts (SBLI) to offer customers Swiss Re’s Automated Claims Experience solution.
The reinsurer’s automated claims experience is a digital tool that guides beneficiaries through the claims process.
Swiss Re’s tool uses simple empathetic language, which is designed to reduce stress and frustration. This streamlined approach results in fewer steps to resolve the claim, which enables faster claim submission and decision. As well as this, the approach also improves the overall experience for customers too.
Jim Morgan, President and CEO of SBLI, commented: “A life insurance policy is more than a piece of paper; it’s a promise of security and protection. Along with that promise, we are committed to ensuring beneficiaries receive the payments they are entitled to as quickly as possible. The Swiss Re Automated Claims Experience facilitates a more efficient process for beneficiaries, allowing families to focus instead on their healing journey as they grieve the loss of a loved one.”
Neil Sprackling, President US Life and Health at Swiss Re, added: “Delivering on our claims promises is at the heart of Swiss Re’s mission to make the world more resilient. We’re delighted to partner with SBLI to help create a better experience for policyholders and beneficiaries.”
Swiss Re recently announced plans to streamline its organisational structure, which will include splitting its Reinsurance Business Unit into P&C Re and L&H Re. The changes which are subject to regulatory approvals, are effective April 3, 2023.