Tysers, an independent Lloyd’s broker and member of the AUB Group, aims to transform broking operations with Tconnect.
Tconnect serves as an innovative and agile platform that manages and streamlines the end-to-end life cycle of a policy providing a faster and more responsive client service.
Tconnect is developed and built by Tysers and low-code specialists Systems iO Limited with agile product development methods on the full-stack OutSystems rapid application development platform. It has enhanced efficiency and oversight, increased productivity and reduced risk at Tysers, says the firm.
The platform has been rolled out across the business, and the average time to process client queries has fallen by 60%. This is due to the platform handling risk placement in three operational lines (direct and fac, treaty, and delegated authority) rather than by class of business. Breaking down internal silos and standardises processing that will allow Tysers to grow its business by seamlessly slotting in new teams acquired through organic growth or acquisition.
Steve Jolley, CIO, Tysers, commented, “As a forward-thinking broker, we wanted to improve our working practices and provide a digital link between our front-and back-office teams. Tconnect has achieved this and resulted in much more accurate and efficient processing.
“In addition, the platform provides a stream of data that links our clients and markets providing risk transfer services for a digital insurance market alongside a superior client service.”
Tconnect uses a common Tysers data set that can integrate with e-trading platforms such as PPL Next Gen and Whitespace, and through a digital gateway, the platform speaks the language of Blueprint 2 and the market’s Core Data Record.
Tysers explains that it can easily integrate into the new Blueprint 2 architecture and seamlessly ingest the new digital technical account.
Mike Emmett, CEO AUB Group, added, “Tconnect is a major step forward and a key milestone in our digital transformation programme which is improving operational efficiencies, accelerating business growth and further strengthening our client offering.
“As an end-to-end broking platform across all of Tysers divisions, Tconnect enables teams to work in one way, with more oversight, compliance, and openness to both clients and markets, powering a digital route to market for clients”
