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WTW names William Miller Head of Crisis Management for APAC

6th December 2022 - Author: Kane Wells

Broking and solutions company WTW has announced the appointment of William Miller as the Head of Crisis Management, Asia Pacific, effective from the 1st of January 2023.

In the new role, Miller will be based in Singapore and will oversee the new crisis management business in APAC, delivering its services and solutions covering Special Crime, Terrorism, Political Violence, Accident & Health and Active Assailant to a wide number of multinational clients.

The firm states that he has extensive experience in designing and implementing global insurance programmes that help organisations meet their duty of care obligations to staff and customers, incorporating effective crisis response, indemnity and pre-incident security consultancy.

Prior to this appointment, Miller headed WTW Special Contingency Risk’s (SCR) activities in APAC from London, working across Special Crime, Accident & Health, and Active Shooter insurance lines.

Miller commented on the new role, stating, “Being based in the heart of the APAC, we will be better placed to offer our clients a single point of contact for crisis events affecting them in the region. Our offering ranges from risk advisory and insurance design to providing crisis support and indemnification against key financial exposures such as evacuation costs, security incident response, and business interruption.

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“As we see an increase in the number of countries introducing duty of care regulations, ensuring the health and safety of employees is a business imperative, no matter what sector they’re operating in.”

The APAC team will now be part of a new WTW’s Global Line of Business with the merger of its SCR team and its Terror & Political Violence team as a global Crisis Management unit.

Luke Ware, Head of Corporate Risk & Broking Asia, WTW, said, “As geopolitical tensions rise, individuals and businesses are exposed to a wider range of security risks which is why we have expanded our offering to include domains such as Special Crime and high-risk accident and health.

“Having the team in Singapore enables us to provide a specialist risk management service for companies in Asia, drawing from our global experience and regional expertise.

“The Crisis Management Team will support organisations with a highly specialised and innovative proposition, which will enable WTW to broaden its client demographic and accelerate our growth strategy in this area.”

On a related note, the firm announced last month the launch of a new geopolitical risk research programme to bring together world experts and build resilience against escalating threats.

According to the announcement, this three-year programme will apply war-gaming and scenario planning to test the vulnerability of organisations to changing geopolitical drivers of risk, identify their insurance gaps and improve resilience.

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