WTW, a global advisory and consulting firm specialising in risk, benefits and human capital solutions, has announced via its Insurance Consulting and Technology division that it is expanding its health insurance consulting and technology capabilities across international markets.
The company said the development is intended to address increased demand for specialist expertise as health systems and insurance markets continue to change.
Within its Insurance Consulting and Technology business, WTW has enhanced its dedicated health insurance practice through several senior hires, with the aim of combining international healthcare expertise with the firm’s established strengths in insurance consulting, actuarial analysis and data-led insight.
WTW confirmed that recent appointments include Lisa Balboa, formerly in charge of Hannover Re’s global Life and Health Digital Business Accelerator, and Marc Miller, previously Chief Strategy Officer at Medibank, both of whom bring extensive experience across global healthcare and insurance environments.
WTW also pointed to earlier additions to the team, including James Haybyrne, former Head of Pricing Transformation at Bupa, and Jessica Plewes, who has worked extensively in actuarial health consulting and previously held a proposition innovation role within Bupa’s Accelerated Growth team. The company said these appointments collectively strengthen its capability to support health insurers on a wider range of strategic and operational priorities.
According to WTW, the expanded global specialist team will focus on supporting insurers undergoing transformation, particularly in improving claims outcomes, developing new products and propositions, refining pricing and underwriting approaches, and enhancing customer value. WTW noted that these areas are becoming increasingly important as insurers respond to structural changes in healthcare delivery and funding models.
Frank Schepers, Global Leader of WTW’s Insurance Consulting and Technology business, commented: “WTW offers a unique combination of strategic health insurance consulting with analytical expertise, underpinned by cutting-edge technology. The health insurance practice as a unified global offering formalises this capability, significantly broadening and deepening its proposition across customer, claims, operations and business transformation.”
WTW highlighted that health insurers are facing sustained pressure from shifts in consumer expectations and changes in provider markets.
The firm said that adapting to this environment requires advanced capability in areas such as customer engagement, pricing and underwriting discipline, claims management, and oversight of provider networks, alongside stronger approaches to identifying fraud, waste and abuse. WTW also emphasised the growing importance of advanced analytics, data science and predictive modelling in supporting decision-making and operational performance.
Schepers said: “WTW brings to health insurance next-generation capabilities, innovation and leadership from other lines of business as health insurers look to add greater sophistication to their businesses. Our latest investments reaffirm WTW’s commitment to delivering innovative solutions that address our clients’ most complex challenges within healthcare.”
