As part of its ongoing U.S. Operations strategy, Aflac Incorporated has announced two new senior appointments, including the promotion of Virgil R. Miller to President of Aflac Group Insurance and Executive Vice President (EVP), Chief Operating Officer (COO), Aflac U.S.
In his new role, Miller will take responsibility for the strategic leadership and overall direction of operations at Aflac Group, as well as operations for Aflac U.S., and will report to Teresa L. White, President of Aflac U.S.
In addition to Miller’s promotion, the company has announced that Jamie A. Lee has been named Senior Vice President (SVP) and Chief Service Officer (CSO), Aflac U.S., reporting to Miller. In her new role, Lee will take responsibility for the entire customer journey or policyholders, businesses, and also those who look to the firm when in need.
White, commented on the appointments; “I believe these well-deserved promotions place both Virgil and Jamie in key positions that capitalize on their talents and help prepare Aflac for the future. Both Virgil and Jamie have built successful teams with impressive records of strategic and operational accomplishments. Over the last 14 years, Virgil has proven himself to be a trusted leader who will bring to this new role a strong reputation for developing people and inspiring teams.
“Jamie has established a strong 26-year track record at Aflac of dedication, leadership and results. This makes her exceptionally qualified to champion the outstanding customer service our policyholders deserve and have come to expect. I look forward to both of their contributions.”
