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Allianz to automate legal proceedings for injury claims using AI

28th January 2019 - Author: Matt Sheehan

Allianz Insurance has launched a new digital proposition, called Defendant Hub, that uses artificial intelligence (AI) technology to automate Ministry of Justice Stage 3 injury claims.

AllianzDeveloped in partnership with UK law firm Keoghs, Defendant Hub will provide Allianz’s injury claims handlers with an end-to-end solution for Stage 3 claims.

This is the phase of the claims process where legal proceedings may be issued if the parties cannot agree on how much a claim is worth.

The new system will eliminate the need for the manual input of data in this process, allowing handlers to perform steps automatically and easily collect outcome data for low value motor and casualty bodily injury claims.

Defendant Hub utilises technology that Keoghs developed for Lauri, an insurance market lawyer that uses AI and natural language processing to remove the need for handlers to log into outdated legal portals.

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Amanda McCarthy, Technical Claims Manager at Allianz, commented on the announcement: “We are continuously looking for ways to improve our claims proposition and make improvements for our customers. The addition of Defendant Hub will significantly reduce our handlers’ time, creating an average saving of half an hour per claim.”

“As well as improving operational efficiency, the data collected by the Hub will enable us to drive better insight from these types of claims,” she continued. “The results will give us the opportunity to improve our strategies as well as having a competitive edge”

“We’re delighted to be able to partner with Keoghs and bring together our industry expertise to create propositions that will have a greater impact to our customers.”

Dene Rowe, Director of Innovation at Keoghs, also stated: “We’re excited to see Allianz’s Defendant Hub build on the successes of our Artificial Intelligence system to create the first truly automated end-to-end digital solution for Stage 3 claims.”

“We launched Lauri to enable claims handlers to achieve better outcomes without unnecessary paperwork and delays,” he added. “It’s great to see Allianz adopt solutions that further delivers on those ambitions, and we anticipate that it will help drive efficiencies and insights.”

“Artificial Intelligence and machine learning are often portrayed as the future for insurers, but Allianz and Keoghs are already delivering an automated end-to-end solution for claims handlers using this technology today.”

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