Global re/insurance broker Aon has transformed its reinsurance claims processing with the use of The Appian Platform, an AI-powered process platform that helps design, automate, and optimise complex processes.
Aon’s Reinsurance Solutions started an operational transformation program in 2018, making adjustments to daily roles and responsibilities for the broker’s staff around the world and introducing new business processes and corresponding changes to critical business applications.
Leveraging the 8-week Appian Guarantee, Aon deployed a new claims workflow application to support the transformation, enabling colleagues to shift their focus to client advocacy and enhanced service delivery.
Bob Olson, Chief Information Officer, Reinsurance Solutions, Aon, said: “We were facing a complex business problem and wanted to change our operating model by centralising more transaction processes.
“However, traditional development methods lacked the capacity and time required for this transformation. Appian not only enabled fast and efficient low-code development, but has helped us to reimagine our processes entirely through automation.”
As Appian helps to automate workflows, Aon can effectively measure and monitor process performance, drive continuous improvement, and enable staff to focus on high-value tasks helping clients shape better decisions, the firm stated.
Moreover, by using Appian’s prebuilt plug-ins and API framework, the broker can seamlessly combine vast amounts of previously siloed data and logic, accelerating the creation of new claims workflows across the enterprise while leveraging existing algorithms, claims, and billing logic.
Pavel Zamudio Ramirez, Chief Customer Officer at Appian, commented: “Aon has achieved operational efficiency through well-designed and automated business processes.
“Appian’s Customer Success team collaborated with Aon to rapidly deploy business capabilities, enabling Aon to efficiently innovate on the front end using the latest web and mobile interfaces while leveraging powerful capabilities on the back end through API integration.”
