AXA Hong Kong and Macau (AXA) and HK Express, supported by AXA Partners, have launched new flight delay parametric protection for HK Express customers who purchase U-First.
This makes HK Express the first airline in Asia to offer parametric delay benefits. Following their exclusive partnership earlier this year, AXA and HK Express have introduced a variety of travel protection products to cater to the diverse needs of travelers.
U-First, which already provides priority check-in and express boarding, now includes flight delay protection for travelers who purchase U-First at least 48 hours before their scheduled departure.
No registration is required. The flight details of eligible travelers will be automatically monitored in real-time. If a flight is delayed by 90 minutes or more, travelers will receive a worldwide Airport VIP Lounge Pass (valid for six months) or a cash benefit of HKD80 (available for bookings with the first flight departing from Hong Kong).
Kenneth Lai, Chief General Insurance Officer, AXA Hong Kong and Macau, said, “As a trusted partner to our customers, AXA is committed to providing innovative protection solutions through cross-industry collaborations. Building on our partnership with HK Express, we are pleased to further strengthen our collaboration by introducing a new flight delay parametric protection product. This innovative solution features a simple, transparent, and efficient mechanism to meet customer needs.
“Looking ahead, we will continue to develop diverse protection solutions to comprehensively address our customers’ needs and provide a fast and convenient protection experience.”
KK Ong, Commercial Director, HK Express, added, “As Hong Kong’s only low-cost airline, we don’t just provide affordable fares, but also offer customers the flexibility to choose from various value-added products based on their travel needs, enhancing their overall experience, to ‘Live More’.
“Our strengthened collaboration with insurance giant AXA ensures that U-First customers are now protected against flight delays, reducing the hassle of unexpected hold-ups. With our current partnership protection products, including single-trip travel insurance, annual travel insurance, and personal accident insurance, we offer comprehensive coverage to ensure our travellers can enjoy their journeys worry-free and ‘Gotta Go’ any time!”
Adelane Mecellem, Regional CEO at AXA Partners, said, “We are proud of this new milestone in our collaboration with AXA and HK Express. This partnership showcases AXA Partners’ advanced expertise in travel insurance, offering a new innovative solution to improve travellers’ experience at every stage of their journey.”
