Specialist insurance provider CFC has launched Lane Assist, a “world‑first” pilot of agentic underwriting in specialty insurance that reportedly takes a submission from email through to a quote recommendation in seconds.
“By automating data extraction and quote construction on low‑complexity submissions, agentic underwriting has the potential to significantly accelerate the journey from enquiry to quote for brokers, particularly on high‑volume, mass‑appetite risks,” CFC explained.
Pegged as a world first in specialty insurance by CFC, Lane Assist is designed to increase the proportion of submissions handled on a low‑touch basis, delivering faster and more consistent responses while maintaining underwriting quality.
“For brokers, this means less friction, shorter turnaround times and greater confidence that straightforward risks are progressing efficiently, freeing underwriters to focus their expertise on complex and specialist enquiries where their insight adds the greatest value,” CFC said.
Lane Assist, which will launch this month, has gone live as a pilot within CFC’s Cyber underwriting team, engaging a small number of real new business submissions reviewed by an underwriter in live workflows, and producing real quotes.
“The pilot represents the first step toward deploying and scaling agentic underwriting at CFC, supporting faster and more consistent quoting while preserving underwriting judgement. Lane Assist prepares quotes using CFC’s established underwriting rules and practices, with every recommendation reviewed, checked and approved by an underwriter before anything is issued,” the firm added.
Chris Mullan, Head of Data and AI at CFC, commented, “Lane Assist represents a genuine step change in how underwriting can be augmented responsibly using AI.
“This is not a lab experiment – it’s working with real submissions, in live workflows. By starting small, we can validate outcomes, learn quickly and ensure the technology fully supports our underwriters rather than overriding their judgement.
“This pilot puts us firmly on the front foot in our AI journey. Our focus is on scaling agentic underwriting in a way that is genuinely valuable – for brokers, underwriters and ultimately our customers.”
