International re/insurance broker, Consilium, part of the Aventum Group, has announced that it has created a dedicated in-house claims team and has appointed Nicola Chapman to Head of Claims.
Chapman holds almost two decades of claims experience working for independent brokers and joins Consilium from TUE, previously the Underwriting Exchange.
In the new role, Chapman will be responsible for driving a market-leading claims advocacy proposition, supported by Duncan Childs, Partner at Consilium, and a team of in-house claims handlers dedicated to Consilium’s clients and brokers.
Childs, who is a qualified lawyer specialising in insurance contract law, joined Consilium in October from Ed Broking, where he was responsible for developing market-leading insurance contracts and claims advocacy services.
James Baird, who was appointed CEO and Managing Partner of Consilium earlier this year, commented, “Until now Consilium has had an excellent claims resource from central services shared across the Aventum Group, but I’m delighted that Consilium now has its own dedicated in-house claims team, wholly focussed on delivering exceptional service for Consilium’s clients and brokers.
“From claims analytics to risk management to advocacy services, supporting clients through often complex claims and negotiating proactively on their behalf, we have made our claims service a priority. I’m delighted to welcome Nicola as our global Head of Claims and look forward to working closely with her and the team.”
David Bearman, CEO of parent Aventum, added, “We’ve been investing heavily in Consilium this year with exciting plans ahead globally for our broking business. In 2023 we’ll be bringing Consilium to new territories and product lines and building upon the existing Consilium brand and client base.
“James Baird’s appointment as CEO was the first of a number of senior roles we’ll be announcing over the next few months as part of our strategy to help brokers be the best they can be. We only hire the best people our industry has to offer, because the best people drive the best outcomes.”