Duck Creek Technologies, a provider of software for the property and casualty insurance industry, has introduced its insurance-native Agentic AI Platform, designed to allow insurers to build, manage and oversee AI agents across the insurance lifecycle.
At the same time, Duck Creek Technologies has introduced two early applications built on the platform: Agentic Underwriting Workbench and Agentic First Notice of Loss (FNOL). According to the company, both are aimed at improving speed, precision and overall performance in underwriting and claims processes.
The Agentic AI Platform from Duck Creek Technologies combines insurance core system data, domain-specific models and neuro-symbolic reasoning so that AI agents can operate within established insurance workflows and carrier settings.
For existing Duck Creek Technologies core system users, the platform draws on current data, configuration, manuscripts and APIs so that intelligence can be embedded into agent-led workflows. The company states that blending deterministic and probabilistic approaches supports more consistent, controlled and compliant outcomes.
Duck Creek Technologies describes the platform as being built in layers. The Agentic Intelligence layer centres on an insurance-specific Model Context Repository, supported by fine-tuned and carrier-trained generative AI models, machine learning and neuro-symbolic reasoning based on insurance rules, knowledge graphs and operational context.
The Agentic Orchestration layer provides a central environment for creating and coordinating AI agents across different insurance use cases, combining automation with autonomous operation and human oversight. The AI Assurance layer is designed to provide governance features such as traceability, audit records, monitoring, compliance controls and cybersecurity to ensure AI actions can be explained.
The AI Gateway layer acts as an open integration framework with a marketplace and registry, supporting standard protocols including MCP and A2A so that agents from Duck Creek Technologies, partners and customers can connect. The Clarity Data Foundation and Core Systems Integration layer connects directly to Duck Creek Technologies systems of record, enabling access to live policy, claims, billing and risk data, while also supporting integration with external core systems.
The platform is designed to support both embedded and headless deployment approaches, allowing insurers to integrate AI capabilities into existing systems and workflows while maintaining prior investments. Duck Creek Technologies says this approach is intended to help organisations expand AI use without being tied to a single supplier.
Hardeep Gulati, Chief Executive Officer at Duck Creek Technologies, commented: “Agentic AI will redefine how insurance operates—enabling carriers to move from manual, fragmented processes to orchestrated end-to-end decisioning and support for all personas to drive better outcomes and continuously improve.
“Our Agentic Platform combines our leadership in core systems, proprietary insurance domain ontology and expertise, and Agentic AI with neuro-symbolic reasoning to create agents that operate with full context, governance, traceability and human in the loop – so carriers can scale AI with confidence and trust.”
Duck Creek Technologies’ initial applications focus on underwriting and claims workflows. The Agentic Underwriting Workbench is intended to streamline submission-to-quote activity by using AI agents to receive, assess and enrich submissions in real time. The company states it helps prioritise valuable opportunities, automate data collection and produce decision-ready submissions, with the aim of reducing turnaround times, improving risk assessment and supporting underwriting capacity.
The Agentic First Notice of Loss (FNOL) application is designed to modernise claims intake by coordinating AI agents across digital, voice and mobile channels. Duck Creek Technologies explains that it captures, checks and routes claims in real time, improving initial data quality, reducing processing time and lowering handling costs while also supporting policyholder experience improvements.
Built with Google Cloud and powered by Gemini models, the FNOL application also introduces early-stage policy validation and fraud detection at the point of intake, which the company says supports quicker and more accurate claims handling.
Duck Creek Technologies presents these applications as examples of its wider agent-based approach, which it describes as shifting from isolated task automation towards coordinated, end-to-end workflow execution aimed at improving efficiency, decision-making and customer outcomes.
