Reinsurance News

Farmers Insurance to use mobile robot for catastrophe claims

27th September 2021 - Author: Matt Sheehan

Farmers Insurance plans to use a digitally controlled mobile robot to assist with in-field catastrophe claims handling and non-catastrophe property inspections, in an effort to improve safety and efficiency.

Created by Boston Dynamics and customized for Farmers, a robotic quadruped will join claims personnel beginning as early as fall 2021 to help assess damage from catastrophes such as hurricanes, tornadoes, earthquakes, and wildfires.

Farmers believes that the robot’s agility, advanced mobility, and perception to navigate various rough terrain will allow it to access spaces and environments inaccessible for claims employees.

“Farmers focus on enhancing human-powered technology has led the organization to this very exciting milestone where we’re able to utilize new and emerging technology like a robot to further strengthen our commitment to our customers, all while helping to keep our employees safe,” said Samantha Santiago, Head of Claims Strategy and Automation at Farmers.

“Adding such a dynamic robot to our stock of evolving tech – such as drones and satellite imagery – will help us build on our legacy and deepen our commitment to customers.”


In addition to utilizing the robot for in-field claims use, Farmers will explore applications that could help first-responder organizations during scenarios such as post-event search and rescue operations, accessing areas to assess danger for first responders or others, and pre-inspections to assess safety for anyone in the general vicinity.

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