Broker Gallagher has partnered with global insurtech Novidea, to implement and tailor its insurance broking platform for its specialty client base.
The platform will be extremely pioneering within the market, as it will revolutionise client service, and also cover every stage of the broking lifecycle, from enquiry and quotation to policy issuance, claims, and settlement.
Novidea’s insurance management platform provides a data-driven, cloud-based solution that is built on Salesforce, which standardises and automates processes to improve efficiency and deliver an enhanced user experience.
Moreover, the platform also has a self-service portal which gives all clients secure access from any device to key information including renewals, policies, claims, and analytics.
Gallagher’s investment in this platform reflects the important need for alignment to digital solutions in the specialty market and will enable the firm to take full advantage of the Lloyd’s Blueprint Two digital strategy.
At the same time, Gallagher’s investment will also allow for the broker to integrate seamlessly into existing digital solutions in the marketplace, such as PPL and future developments that provide high value to its customers.
Nick Williams-Walker, COO of Gallagher’s Specialty division, said: “The specialty insurance market needs to provide better technology tools to its clients so we are very excited to partner with Novidea to implement a platform that will make a real difference. Implementing this platform demonstrates our aim to be at the forefront of digital solutions, providing clients and insurers with market leading insight and data.”
Roi Agababa, CEO of Novidea, added: “We are delighted to embark on this digital transformation journey with Gallagher. Many brokers are looking to find a way to transform their business and we are thrilled to partner with such an industry-leading organisation. By working together and using our cloud-native data-driven insurance management platform, Gallagher will be able to easily turn data into insights to enable better informed business decisions, as well as benefit from greater efficiencies, and deliver an outstanding client experience.”