Global insurer Generali has partnered with Crawford & Company to provide specialist cyber incident response and loss adjusting services globally.
Crawford & Company is described as the world’s largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporations.
According to the announcement, thanks to this partnership Generali’s clients – corporate and SMEs globally – will have 24/7 access to Crawford’s incident response platform and contracted vendor network.
Crawford’s qualified incident managers will help insureds navigate through the complexities of a cyber incident from start to finish, offering access to a global network of crisis management service providers.
Andrew Bart, CEO, International Operations, Crawford said: “We are delighted to announce this new partnership with Generali to provide cyber incident response and loss adjusting services that comprise the Crawford Cyber Solution. The outputs of our cyber network solution are clear: to minimise the impact of a cyber-related event on Generali customers’ business operations and brand reputation.”
Massimo Orsini, head of Cyber Insurance at Generali Global Corporate and Commercial, commented: “Today, Generali’s innovative offering of cyber insurance services expands thanks to the partnership with Crawford, which will allow us to support customers even more effectively. We will have a new service available for our offer of cyber insurance products, strengthening the Group’s position in the Corporate and SME segments.”
The Crawford Cyber Solution was launched in 2015 and comprises a truly global, scalable modular solution that recognises and delivers on the specific needs of the cyber market 24/7/365, said Crawford.
Crawford’s specialist expertise and experience supports the Insured in mitigating the cyber incident to include containment, investigation and recovery phases through to resolution of the claim, the firm added.
Current and future policyholders who purchase Generali’s integrated insurance solutions for cyber risk management and incident response will have access to Crawford’s incident response platform.
It is designed to meet the needs of a wide range of global organisations and dovetails with Generali’s existing contracted arrangements, Crawford explained.
Paul Handy, global head of cyber, Crawford said: “The Crawford Cyber Solution provides our clients with access to specialist claims management services from the outset, while also being able to support any parallel incident response needs without conflict. We control costs and consistently deliver on brand promise with Crawford as loss adjuster and incident manager.”