Auto insurtech Lemonade has appointed Sean Burgess as Chief Claims Officer, a role he takes on after more than 25 years serving the military community and their families at USAA.
Burgess will oversee all of Lemonade’s key claims functions across the US and EU, reporting to Gavin Blair, SVP, Customer Operations.
As part of this move, Burgess also be taking on responsibility from Jim Hageman, Lemonade’s first hire.
“Saying hello to Lemonade was easy; saying goodbye was much more difficult,” said Hageman, outgoing Chief Claims Officer.
“Lemonade has been like family to me for the last six years, so when I decided to move on, we had, well, a family talk, and found a really great fit for the future of Lemonade Claims.
“Sean brings the perfect blend of experience and humanity, and I am very confident he will continue to build on Lemonade’s success.”
“We have a lot of respect for USAA, their values, trusted brand, and great customer satisfaction,” said Shai Wininger, Lemonade CEO and cofounder.
“Sean led one of the best claims teams in the world, and his joining not only marks an important milestone for Lemonade, but also sends a strong message to the industry.
“Sean’s knowledge, coupled with our technology, will allow Lemonade to continue redefining what a state-of-the-art 21st century claims organization looks like.”
Commenting on his appointment, Burgess said, “I’ve followed Lemonade over the years since it launched, and have always admired all that Lemonade is known for – its customer-centric products, technology and AI, socially impactful business model, and so much more.
“As a veteran of the insurance industry, it’s exciting to be leading the charge now with Lemonade. The technology and use of AI, alongside what the team has built in their claims functionality and experience, is best-in-class.”
