Liberty Specialty Markets (LSM), part of Liberty Mutual Insurance Group has announced that it has appointed Laura Burns to the newly created role of Head of Client Management, effective immediately.
Within this new role, Burns will be responsible for managing client relationships for LSM’s London Market brokers and global products, as well as building and delivering a focussed client management strategy to meet their needs.
She will be based in London and will report to Mark Stephenson, Head of Business Development.
Burns joined LSM in 2010. Her most recent role with the company was Head of Broker Management in the London Market.
Prior to joining LSM she worked for Mitsui Sumitomo, where she served as a broker account manager looking after brokers across the UK.
Burns started her career in the industry in 2006 at Jardine Lloyd Thompson Group as a graduate trainee in the UK Mid-Market sector.
Mark Stephenson, commented: “The role is designed to give us an in-depth understanding of our clients evolving wants and needs, so that we can deliver high performance to support them. Laura’s knowledge and experience of the London Market, along with her excellent relationship building skills will be key to helping her to deliver a robust client management strategy.”
